WhatsApp patient communication for Indian healthcare providers
Clinics, hospitals, diagnostic labs, and health-tech platforms across India are using Codlinh10 to improve patient engagement — while maintaining full compliance with the Digital Personal Data Protection Act 2023 and relevant health data regulations.
Appointment Reminders & Confirmations
Automatically send appointment confirmation messages immediately after booking, followed by reminder messages 24 hours and 1 hour before the scheduled time. Allow patients to confirm, reschedule, or cancel directly on WhatsApp — reducing no-shows by up to 40%.
Patient communication is non-marketing — DPDP service category
Prescription Alerts & Medication Reminders
Help patients adhere to their treatment plans with timely WhatsApp reminders for medication, refills, and follow-up consultations. Send prescription PDFs directly on WhatsApp for easy access.
Prescription data handled with end-to-end encryption
Lab Report Delivery & Health Records
Send diagnostic test results and lab reports as secure PDF attachments on WhatsApp — faster and more reliable than email. Notify patients the moment results are ready.
India data residency for sensitive health data
Post-Visit Care & Follow-up
Automate post-discharge care instructions, physiotherapy exercises, dietary plans, and follow-up appointment scheduling. Improve patient outcomes while reducing the burden on nursing staff.
DPDP Act consent captured and stored
DPDP Act 2023 compliance for healthcare messaging
- DPDP Act 2023 compliance — explicit patient consent before messaging
- India data residency — patient data stays in Indian servers
- End-to-end encrypted messages by Meta — health data is protected
- Consent withdrawal support — patients can opt out anytime
- Audit trail for all communications
- Grievance officer mechanism as required by DPDP Act
We recommend consulting your legal counsel to review compliance for your specific healthcare context and applicable regulations.
Improve patient engagement while staying compliant
See how Codlinh10 handles healthcare messaging with DPDP Act compliance built in.