WhatsApp messaging for Indian e-commerce and D2C brands
Your customers are on WhatsApp — so why are you still sending order updates via SMS and email? Codlinh10 connects your Shopify or WooCommerce store to WhatsApp Business API so every customer touchpoint happens where customers actually pay attention.
E-commerce use cases
From abandoned cart to post-purchase — Codlinh10 automates every e-commerce customer touchpoint on WhatsApp.
Abandoned Cart Recovery
Automatically message customers who add items to their cart but don't complete checkout. Personalized WhatsApp reminders with product images and a direct purchase link typically recover 5-15% of abandoned carts.
Average 8-12% cart recovery rateExample message
"Hey Priya 👋 You left some items behind! Your cart has: [Product Image] Nike Air Max — ₹7,499. Complete your order before it sells out → [Link]"
Order Tracking & Delivery Updates
Send automated order confirmation, dispatch notification, out-for-delivery alert, and delivery confirmation messages directly on WhatsApp. Customers love the convenience — businesses love the reduced support calls.
60% reduction in 'Where is my order?' support queriesExample message
"Your order #12345 has been shipped! 📦 Track your package: [Tracking Link]. Expected delivery: Tomorrow, Jan 15th."
Returns & Refund Processing
Guide customers through the returns process with interactive WhatsApp flows. Collect return reasons, schedule pickups, and send refund status updates — no app required.
40% faster return resolution timeExample message
Automated: Return initiated → Pickup scheduled → Item received → Refund processed. Customer gets WhatsApp updates at each step.
Post-Purchase Review & Upsell
Automatically request product reviews after confirmed delivery and recommend complementary products based on purchase history. Turn one-time buyers into repeat customers.
3× more review submissions vs emailExample message
"How was your [Product Name]? Rate your experience → ⭐⭐⭐⭐⭐ [Tap to rate]. You might also like [Recommended product]."
Order status automation
Automatically notify customers about order confirmation, dispatch, out-for-delivery, and delivery — reducing WISMO ('Where is my order?') tickets by up to 60%.
Up to 60% fewer WISMO support ticketsExample message
"Your order #67890 is out for delivery! 🚚 Expected by 6 PM today. Track live: [Link]"
Cart recovery campaigns
Recover abandoned carts with personalized WhatsApp messages featuring product images, prices, and one-click checkout links. Higher engagement than email, faster conversion than SMS.
2-3× higher open rates than emailExample message
"Still thinking it over? 🛒 Your cart has [Product Image] Kurta Set — ₹1,299. Complete your purchase → [Checkout Link]"
Ready to grow your e-commerce revenue with WhatsApp?
Connect your Shopify or WooCommerce store to Codlinh10 in minutes. Book a demo to see it live.